Terms & Conditions
Booking terms for Airport Taxi Glasgow journeys operated and fulfilled by Raz Private Hire Ltd.
1. Pre-booked service & payment
Airport Taxi Glasgow provides pre-booked private-hire transfers. A journey is not confirmed until the required payment has been completed and a booking confirmation has been issued. Prices shown in the booking system are based on the journey and vehicle details entered at the time of booking.
2. Passenger, luggage & vehicle suitability
You are responsible for selecting a vehicle suitable for both the number of passengers and the luggage being carried. Golf bags, large pushchairs, wheelchairs and other oversized items must be taken into account when choosing a vehicle. If you are unsure, please contact us before booking.
Vehicle photographs on this website are for illustration purposes only. Vehicle make, model and colour may vary depending on availability, but the booked passenger/luggage category will be respected.
3. Cancellations & refunds
Where a fully paid booking is cancelled more than 24 hours before the scheduled pickup, the standard Raz Private Hire cancellation policy may allow a 70% refund less the applicable administration fee. Deposits are non-refundable, except where required by law.
Less than 24 hours before pickup — no refund: Customer cancellations made less than 24 hours before the scheduled pickup time are non-refundable. This also applies where the customer has made the booking incorrectly, including selecting the wrong date, time (for example, 12:00 noon instead of 00:00 midnight), pickup or destination address, or vehicle. Customers must check all booking details before confirming payment. Driver allocation, vehicle availability, scheduling, journey planning and administration involve time and costs from the moment a booking is confirmed. No refund will be issued for customer cancellations or customer booking errors within 24 hours of pickup, except where required by applicable law. Corrections are subject to availability and agreement by Airport Taxi Glasgow, operated by Raz Private Hire Ltd. This does not affect statutory rights.
The terms displayed during checkout and on your booking confirmation take priority if they contain a journey-specific condition or charge.
4. Airport collections, flight information & waiting
Please provide the correct flight number when booking. Flight information may be monitored for airport collections, but passengers remain responsible for supplying accurate booking details and following the pickup instructions sent for their journey. Waiting charges may apply after any included waiting/grace period.
5. Additional services & surcharges
Airport parking, meet-and-greet, arrival-hall collection, child seats, pets, special-event traffic or other optional extras may carry additional charges where applicable. Any charge that applies to your booking should be shown or confirmed before travel.
6. Conduct inside vehicles
Eating, drinking and vaping are not permitted inside vehicles. Passengers must treat drivers and vehicles with respect. A journey may be refused or terminated where behaviour creates a safety risk or involves abusive or threatening conduct.
7. Changes to a booking
Pickup times, addresses, additional stops and other journey changes must be agreed through the office or booking system. Drivers are not authorised to make unapproved booking changes that affect the price or schedule.
8. Contact
Raz Private Hire Ltd
20-23 Woodside Place
Glasgow
G3 7QL
Telephone: 0141 212 0850
Email: info@airporttaxisglasgow.co.uk